FAQs for supporters

How does crowdfunding on Greenlit work?

How does the pledging and payment process work?

Can I make a pledge from outside the UK?

What if I change my mind about a pledge?

How do I know my money is safe?

What do I do if I have questions about a project?

What happens if a project is overfunded?

How do I change details on my account?

I haven't received my reward - what should I do?

I have another question not answered here

 

 

How does crowdfunding on Greenlit work?

Filmmakers use the Greenlit platform to publish details of their upcoming productions, to both raise money and awareness. As a platform, we are very selective of the projects we allow on site, and we are confident that the filmmakers we work with can deliver what they set out to. Filmmakers may be seeking funding for producing the film, for completing the film (for example for post-production or music licensing expenses), or for distribution and exhibition (hosting a screening, or submitting to festivals).

As well as posting details about the production, filmmakers will also offer related "Rewards". Typical rewards might be a DVD of the finished film, swag such as T-shirts or posters, or events such as screenings or set visits. Please remember that Greenlit is not a shop - we work with filmmakers to help them complete their project, but ultimately we can make no guarantees, and the delivery of rewards is entirely the responsibility of filmmakers. If you don't want to purchase a reward, you can also make a donation to the project of any amount, just by entering the total on the project page, and clicking "Make a donation".

 

How does the pledging and payment process work?

When you choose a reward or make a donation, clicking the button beneath that reward will take you to the pledging page. You will need to log in or register, if you're not already, and enter credit or debit card details. Currently we accept Visa, Mastercard and American Express. At this point, we don't make any charges to your account, but we do make a small authorisation transaction to ensure that your card and account details are correct. This test transaction is not a charge, and is voided immediately, but may show as £1.00 pending on your account for a day or so, depending on how efficiently your bank processes transactions.

Campaigns on Greenlit are "all or nothing". This means that the filmmakers need to have their full target pledged by the date the campaign closes, or no charges will be made. If they are successful, and the target is met, then we will charge your stored payment method with the full amount of your pledge. We'll send you a receipt once this is done, but we won't be contacting you in advance. The funds are then forwarded to the filmmaker.

 

Can I make a pledge from outside the UK?

Absolutely! We accept payments internationally. Please be sure to check that if you're buying a physical reward that will require shipping, if there will be any additional shipping costts to your location.

 

What if I change my mind about a pledge?

If you want to cancel a pledge at any time, up to 24 hours before the campaign close date, then simply visit your pledges page and click the relevant "Cancel pledge" button. After this time, you will need to contact the filmmaker and request a refund. Refunds at this point are at the filmmakers' discretion.

 

How do I know my money is safe?

All our payments and card transactions are handled by Stripe, one of the largest and most reputable payment processors in the world. They are fully compliant with local regulations and best practices for data security and processing. We never store your payment information or card details on Greenlit.

There have also been some instances on the larger platforms where money has been raised via crowdfunding, but the promised rewards have not materialised. Many things can go wrong in the process of creating films, which is why Greenlit can never absolutely guarantee the delivery of films or related rewards, and those remain the legal obligation of the filmmaker. However, we do vet our projects carefully, and filmmakers have to provide us with proof of identity, legal status and industry references. We also work closely with our filmmakers to assist them wherever possible, and keep an eye on the progress of projects throughout their lifecycle. We're in this for the long haul, and for the community, so we take considerable care in selecting the people we work with.

 

What do I do if I have questions about a project?

You can contact the filmmaker directly with any questions using the "Contact" link - you'll find this on the top right of the relevant project page by the producer's picture.

 

What happens if a project is overfunded?

All our projects allow overfunding, where funding campaigns will carry on until their close date, even if the target amount has been already pledged. The filmmaker will of course use part of the money for the delivery of the extra rewards, but can also use the surplus to enhance the production, or offer extra screenings. When approaching (and exceeding) the target, the producer will be expected to post regular updates explaining exactly how they can use the extra funding. These are sometimes known as "stretch goals".

 

How do I change details on my account?

You can change your personal and contact details by clicking your user icon at the top right hand corner and selecting "Account settings". You can also go via the settings link on your profile page. Email preferences can be set on the mail settings page, if you want to change when you receive communications from us.

If you want to change the payment method used for a pledge, you will need to cancel it, and then make the pledge again, this time entering or selecting the correct payment method. You can do this via your pledges page.

 

I haven't received my reward - what should I do?

Firstly, please check the project page for any updates. Filmmakers are expected to update supporters regularly, and this is where you'll find out about any delays or issues in the filmmaking process. Delays can happen for all sorts of legitimate reasons, and as long as filmmakers keep in communication, there's nothing to worry about. If there are unexpected delays, and the filmmaker has not offered any explanation, then you can always get in touch using the "Contact" button on the project page. Finally, if there are no updates, and you cannot reach the filmmaker directly, contact us and we will reach out on your behalf.

 

I have a question not answered here

Then please contact us! We'll do our best to help, and if it's something that might be useful to other filmmakers, we'll see if it can be posted here. Personal details removed of course.